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So what does Managed Services mean?
The Motion IT Full Support plan includes the following features and services:
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No ‘Call-out’ Charge
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Unlimited Telephone/Email assistance with support issues
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Support of all core infrastructure – Desktop / Servers / Routers / Switches / Gateways / Email / Network and Internet access.
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24hr Remote Monitoring - Disk space, processor usage, event logs, mission critical services, and processes all monitored 24 hrs. a day and remedial action taken where there is an issue – not just when you report a problem.
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Day to day maintenance of all servers and workstations.
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FREE Initial Systems Audit to identify any potential problems, risks etc.
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Service pack implimentation - Microsoft service packs are implemented in a controlled manner when released and standard software updates applied.
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Anti-virus software is kept up to date on servers and desktop PCs.
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Anti spyware / malware software is kept up to date on servers and desktop PCs.
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Same day visit for critical faults
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Backup Checks - In order to safeguard data, we regularly check backups. In the event of any problems we take corrective action where possible and advise you of any potential risks in order to mitigate downtime and potential data loss. Single point problem management
